Free delivery over 70 CHF throughout Switzerland

FAQ

Bienvenue dans notre FAQ. Nous sommes très heureux de te compter parmi nos clients.
Nous avons essayé de répondre ci-dessous aux questions les plus courantes.

Orders

Here are some of the most frequently asked questions about ordering

Can I have my order delivered anywhere in Switzerland?

Yes! If your location has a postal address and you can locate it on a map of Switzerland, that means we can deliver to you. YEAH! 

Can I have my order delivered abroad?

At the moment this is not the case. But things are changing fast, and we never say never.

I've just placed an order on the e-shop. How long does delivery take?

Orders are prepared 3 days a week and dispatched via Swiss Post. Once you've placed your order, you can generally expect to receive it within 2 to 5 days. In any case, we always deliver as quickly as possible - we hate empty fridges!

Can I track my order?

Yes, once your order has been prepared, you should have received a tracking post number, which allows you to follow the processing of your order by post. 

I've only received part of my order, is that normal?

There's usually nothing to worry about, and parcels often come in two stages. The post office sometimes divides the order into 2 when the parcels are large, so it's possible that your order will arrive in several deliveries. Of course, let us know if you have any doubts or if it seems strange, we'll be happy to help.

Products

Voici quelques questions courantes sur nos produits

Where is our manufacture located?

All our products are manufactured in Renens, Chemin du Closel 5. The place is really great and worth a visit, so drop in and give us a call!

Are our products organic?

99% of our ingredients and products are certified organic. This is always indicated on our store's product pages and on our containers. The remaining 1% corresponds either to our two colas, which are not certified organic (although some of their ingredients are, not all), or to products resulting from a collaboration with friends.

Is it possible to pick up an order on-site?

If it makes more sense for you, no problem! In that case, you'll need to send your order directly to our team via our contact form on this site, as our e-shop is reserved for orders sent by post. However, as a small team, we're always running out of time:

  • orders can be collected between 9am and 4pm, Monday to Wednesday.
  • Purchase is only possible in cartons of 12 units per flavor
  • The minimum order is 2 boxes
  • Unit prices are identical to those of the e-shop
  • Payments are only made by TWINT or with the exact amount in cash when the order is collected.
I'm a professional and I'd like to resell your drinks in my shop or establishment. What do I need to do?

Great, we're always looking for new partners! The easiest way is to contact us directly via our contact form, selecting the subject SALES. We'll get back to you as soon as possible to discuss the matter in person.

Are bottles returnable?

At the moment, our bottles are 100% recyclable, but not returnable. Frankly, it's not the desire that's lacking, but rather the means. Unlike other European countries such as Germany, Switzerland is unfortunately ill-equipped. On one hand, there are no independent or state-run structures able to provide this service for small structures like ours, and on the other, the investment required to equip ourselves is extremely substantial (even more so after recent efforts to build our own manufacture). Then there's the storage space, which has to be doubled to handle the stock of dirty bottles and the logistical flow of returns. 

However, these are key issues that are particularly close to our hearts and on which we are working for the next stages. In the meantime, we favor highly recyclable packaging and have developed solutions to enable professionals to serve our products in bulk in recyclable cups: goodgood.ch. Several of our customers are already equipped, and last summer alone, tens of thousands of our drinks were served without a single bottle, neither received nor thrown away... An impact we're proud of.

At the same time, of course, we are constantly striving to reduce our overall impact as a company across our entire value chain.

How long can I keep your products before drinking them?

From the date of production, we guarantee a 13-month best-before date on our products. Given that we produce daily, you can count on a best-before date of several months as soon as you receive our products, provided you observe the recommended storage conditions. In any case, the best-before date is always indicated on the product.

The best-before date on my product has passed, can I still drink it?

When we make our products, we have to set a use-by date. In addition to being compulsory, this use-by date also enables us to indicate to our consumers how long it will be before they can drink one recipe or another. Our UBDs indicate consumption “preferably before” the date indicated, as the products are still “often good after”, provided that the recommended storage conditions have been respected. The taste may not be as bright as it was on the first day, and of course, if it seems strange to you, don't drink it, although you're in no danger of doing so.

Is it possible to visit your manufacture?

Yes, and it's important if you really want to understand what we do! Don't hesitate to write to us via our contact form with the subject VISITS. We regularly organize public or private tours (from 12 people) ☺

I have received my order. How should I store the products?

As with all-natural, preservative-free, artisanal beverages, our products are best consumed well-chilled. However, it is possible to store them at room temperature beforehand, as long as they are kept away from light and immediate sources of heat.

Do your products contain alcohol?

The products in our permanent ranges are alcohol-free, even our kombuchas, even though they are fermented beverages (they are systematically tested in our small lab in the factory).

It is possible, however, that certain products resulting from a collaboration with friends, or a product available as a limited edition, may contain alcohol. This will always be clearly indicated in the product description.

I can see a deposit at the bottom of the bottle. Is this normal?

We make it a point of honor to make 100% natural products, using real ingredients, while respecting artisanal production processes to get the best out of our ingredients and, above all, maximum taste. The deposit at the bottom of your bottle is therefore perfectly natural, since in nature, fruits have pulp and pressed ginger settles slightly once in a liquid ☺. So don't hesitate to gently shake/turn the bottle to mix it before drinking (be careful not to shake too hard if it's fizzy).

    

Since we work with natural ingredients, these change with the seasons. This explains why taste and color can vary slightly from one production to the next, and this is perfectly normal. Our oranges, for example, can change from dark to light orange, or even turn yellow depending on the time of year.

It's also for this reason that our products are systematically tasted every day by several members of the team before being validated.

The color of my drink seems slightly different from last time, is that normal?

Since we work with natural ingredients, they evolve with the seasons. This explains why taste and color can vary slightly from one production run to the next, and this is perfectly normal. This is also why our products are systematically tasted every day by several members of the team before being approved for production.

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